What We Do

Washington Mutual conducts business through four primary business lines: Retail Banking & Financial Services, Home Loans, Commercial Banking, and Card Services.

Retail Banking and Financial Services
From checking accounts and online banking to personal loans, Washington Mutual's Retail Banking and Financial Services segment offers a comprehensive line of deposit and other retail banking products and services to consumers. The Retail Banking and Financial Services segment also provides products and services to small businesses and assists them with payroll, cash management, and retirement planning. Customers can take care of all their banking needs by walking in to their local financial center, calling telephone banking or visiting wamu.com.

WM Financial Services is a full-service brokerage firm that specializes in helping individuals meet their financial goals. The segment offers a broad range of investment products, including individual retirement accounts (IRAs), fixed annuities, life insurance, stocks and bonds as well as retirement and estate planning. The segment also offers mutual funds, including those in the affiliated mutual fund family, WM Group of Funds.

Home Loans
Washington Mutual's Home Loans segment is a leader in the mortgage industry in mortgage origination, sales and servicing. The segment offers a broad array of home lending products through its retail, wholesale, correspondent and sales channels.

Washington Mutual operates as both a mortgage bank and a portfolio lender.  Through its multiple lending channels, the segment offers a diverse set of home loan products including fixed-rate home loans, adjustable-rate home loans (ARMs), hybrid home loans, government insured or guaranteed home loans. The Mortgage Banking segment also makes insurance products available to its customers that complement the mortgage lending process including private mortgage insurance, mortgage life insurance, flood, homeowners', earthquake and other property and casualty insurance.

Long Beach Mortgage Company, which Washington Mutual purchased in 1999, is among the nation's top 10 wholesale subprime lenders, having originated nearly $30 billion in mortgage loans in 2005. We strive to be a leader in the subprime mortgage industry by maintaining high standards of responsible lending and by consistently delivering products on fair and affordable terms. Washington Mutual is committed to growing Long Beach Mortgage as part of its mission to serve the broad middle market.

Commercial Group
The Commercial Group provides financial products and services to commercial clients through multiple business segments.

• Multi-Family Lending
  Washington Mutual's Multi-Family Lending (MFL) division provides a broad array of adjustable and fixed financing products for the purchase or refinancing of existing multi-family properties with five or more units in 15 major U.S. markets across the country, and is a Delegated Underwriting and Servicing (DUS) lender for Fannie Mae's complete line of multifamily financial products.
• Commercial Real Estate
  Washington Mutual's Commercial Real Estate (CRE) division provides construction, acquisition, rehab and term financing for office, retail and industrial properties, and new multi-family construction.
• Community Lending & Investment
  Washington Mutual's Community Lending and Investment division is responsible for providing programs for multi-family community lending and investments for credit under the Community Reinvestment Act. Emphasis is placed on profitable and competitive affordable lending and investment programs that contribute to the enhancement of community and economic development.
• Mortgage Banker Finance
  Washington Mutual's Mortgage Banker Finance (MBF) division provides lines of credit ("warehouse lines") to originate residential mortgage loans, Early Purchase Facilities, and deposit and treasury management products and services to mortgage bankers throughout the United States.

Card Services
Washington Mutual Card Services is a leading provider of credit cards to middle market consumers throughout the United States. By combining experience, analysis, technology and outstanding customer service, Washington Mutual seeks to build long-lasting relationships with its customers by providing products and services that meet their evolving financial needs. Credit cards are issued through Washington Mutual Bank.

Washington Mutual entered the credit card market through the acquisition of San Francisco-based Providian Financial in October 2005.

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