Online Banking

Account Balances

• Can I access my WaMu business accounts through online banking?
• Can I view individual details about my account?
• How do I select which account balances I see in Online Banking?
• What if I have an account that I don't want to view online?
• Can I give my accounts nicknames?

Account Servicing

• How can I order checks?
• What are external accounts?
• How do I verify a new external account?
• How do I add a new external account?
• How can I order a copy of a statement to be sent to me in the mail?
• Can I change my mailing address online?
• How can I change my address for individual accounts?
• How can I order a copy of a statement to be sent to me in the mail?
• Can I make stop payments online?
• How do I send my email subscriptions to a different email address?
• How can I order a copy of a cleared check?
• Is there a way to view a list of pending stop payment requests that I have made online?
• How do I send my email alerts to different email addresses?
• Can I remove a stop payment that I made online?
• How do I delete an external account?
• Whom do I contact if I have questions about my Personal Financial Management software like Quicken or Money?

Bill Pay - Loan Payments

• Will my loan payment post immediately?
• Can I make online payments to my WaMu loans?
• Can I make a one-time online payment to my WaMu loan from my WaMu savings account?
• What happens if my bill payment check is not cashed by my payee?
• Can I make online payments to my WaMu loans from an external (non-WaMu) checking account?
• Are there fees associated with paying my WaMu loans online?

Bill Pay Service

• How do I sign up for Bill Pay?
• How does Bill Pay know where to send the payment?
• Can I set up a payment to go out the same time each month?
• What types of accounts can I make payments from using Bill Pay?
• If I schedule a payment for the future, when is the latest I can make a change to or cancel the scheduled payment?
• How much Bill Pay history can I view online?
• Can I view my list of payees?
• Can I make changes to payees in my payee list?
• Can I delete payees in my payee list?
• When does the money for a payment come out of my account?
• Can I pay more than one bill at a time?
• How can I view scheduled payments?
• What is Bill Pay?
• To whom can I make payments?
• How long does it take for a payment to reach the recipient?
• What is the cutoff time for making payments using Bill Pay Service?

Business Online Banking

• Do I need anything special to use Online Banking?
• What can I do with Business Online Banking?
• Who can use Business Online Banking?
• Can I access my WaMu personal accounts through Business Online Banking?
• How do I sign up for Business Online Banking?
• What does it cost to use Business Online Banking?
• Is the system secure?

Check Images

• How can I view an image of my check online?
• What kind of problem could cause my check image to be "unavailable?"
• How do I stop receiving paper copies of my canceled checks in the mail?
• What is Check Safekeeping and what can it do for me?
• What happens to my canceled checks if I elect to use Check Safekeeping?
• If I elect not to receive my canceled checks, will I still receive my account statement?

Log On/Off

• I cannot remember my logon information. What do I do?
• I cannot remember my password. Can I get it reset?
• How do I access my Banking information?
• How do I access my credit card account information?
• Should I log off each time I go into the Online Banking site?
• I received a temporary password. How do I log in with it?

Online Statements

• Can I view my bank statements online?
• I want to view a bank statement that is older than 13 months. Can I do this online?
• I stopped the paper delivery of my bank statement and I want to reinstate delivery.
• I don't want to have my statement mailed to me. Is there a way to stop this online?
• There was an important notice that was sent with my statement, but I cannot find it. Is there a way to view this online?
• Can I view the back of my statement online?

Security

• Is the system secure?

Transaction History

• How do I view Transaction History for my WaMu loan accounts?
• How do I download Transaction History for my WaMu loan accounts?
• How do I download an Intuit Quickbooks file?
• How do I download an Intuit Quicken file?
• Whom do I contact if I have questions about my Personal Financial Management software like Quicken or Money?
• Is there a way to save my Transaction History on my own computer?
• How much Transaction History can I view online?
• When does account activity show up in my Transaction History?
• How do I download a Microsoft Money file?
• How do I view my transaction history for my checking and savings accounts?
• Can I view individual details on my transactions?

Transfers

• How do I set up a transfer between my WaMu Accounts?
• How do I transfer money between my external account and my eligible WaMu account?
• What are external accounts?
• How do I delete an external account?
• Can I transfer money from my Business Line of Credit (BLOC) to my checking account?
• How do I verify a new external account?
• How do I add a new external account?
• When is the latest I can change or cancel a scheduled future transfer?
• How can I view my scheduled transfers?
• How do I delete a transfer to or from my external account?
• If I schedule a transfer for the future, what time of the day will it occur?
• Can I transfer money from my checking account to pay my WaMu loan?
• Can I edit the details of a transfer to or from my external account?
• Is there a way to view the transfers that I have made?

WaMu Mail

• I received a notice that I have messages in my WaMu Mail inbox. How do I access them?
• Once I have read a message, is there a way to delete it?