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Customer Service > Questions & Answers > Frequently Asked Questions > Personal Banking >
A good payment record is essential to maintaining a good credit rating. We have several services in place to help make your payment process faster and more convenient, such as Speed Pay, which allows you to make a payment over the phone. You can also make a payment on wamu.com that is effective dated on the day that you initiate the payment.
If you encounter problems that could affect the timeliness of your payment, please call us toll free at (888) 800-8738. We're here for you Monday through Friday from 6 a.m. to 7 p.m. and Saturday from 7 a.m. to 4 p.m. PT. Prompt notification gives our representatives time to work with you to resolve issues.
Write your loan number, which can be found on your coupon or billing statement, on all payment checks. This number serves as your identification and allows us to reference your loan information quickly.
Make regular payments in the amount stated on your coupon, billing statement or loan summary.
If you send additional funds, please indicate on the payment coupon whether the funds should be applied to your principal balance, late fees or other fees. Principal payments will reduce your loan balance, but will not advance the Payment Due Date.
Please do not send any correspondence with your loan payments. Our payment processing centers are designed specifically for processing payments quickly and efficiently. Please use the address provided on your billing statement or coupon book if you need to write or send documents to us. Reference your loan number on all correspondence.
If you have a Personal Equity Manager (PEM) account with the Fixed Rate Loan Option (FRLO) feature, remember that each FRLO has a unique account number, payment amount and billing date. You will need to make a separate monthly payment on the variable rate line portion and each FRLO.
