Consumer Loans

I lost my payment coupon. What do I do?

If you have lost or misplaced your payment coupon or did not receive a billing statement, you may instead mail your payment to:

Regular mail:

Washington Mutual
Attn: Consumer Loan Payments
P.O. Box 78065
Phoenix, AZ  85062-8065 

Express mail:
JPMC National Retail Lockbox
Attn. Washington Mutual Consumer Payment
1820 E Sky Harbor Circle South
Phoenix, AZ 85034

You can also make a payment at a financial center. You can also pay by phone the same day using our Speed Pay payment system by calling 888.800.8738. There is a $5 fee for using this service.

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