Home Loans (Servicing Your Loan)

Auto Pay

• How does the Auto Pay Program work?
• How do I cancel or terminate my Auto Pay service?
• What if I want to have an additional amount drafted to be applied towards the principal balance of my loan?
• How do I request changes to my Auto Pay service?

Borrower Information

• How can I change my name on my account?
• How can I remove a borrower from or add a borrower to my loan?

Escrow

• What information is on my annual Escrow Account Disclosure Statement?
• What happens if I have a surplus of escrow funds?
• What is an escrow account?
• How do you manage my escrow/impound account?
• How often does Washington Mutual review my escrow account?
• What happens if I have a shortage of escrow funds?
• How is my monthly escrow deposit calculated?
• What increases or decreases my escrow payment?
• How can I dispute an increase in my escrow payment?

Foreclosure

• I’m having trouble staying current on my mortgage payments. What can I do?
• How does foreclosure start?

Payments

• Where do I send other correspondence?
• I lost my payment coupon. What do I do?
• How can I make a payment today?
• Where do I send my monthly payment?
• What is the street address for overnight delivery of my payment?
• I have an Option ARM loan. What are the payment options on my monthly billing statement?
• What do I need to remember about making my home loan payments?

Payoff

• How do I request a payoff quote?
• What documents will I be given after I pay off my loan?
• Will I be assessed a prepayment penalty?
• How are FHA premiums determined?
• What happens if I have Life or Accidental/Death Insurance premiums?
• Do I (or my closing agent) need to verify the payoff figures on the day of closing?
• What happens if I have accumulated late charges on my account?
• What happens when a monthly payment is returned to me after the loan is paid off?
• How are interest charges calculated?
• What are the fees if I order a Payoff Statement?
• How are mortgage insurance premiums determined?
• What are the acceptable forms of payment for paying off my loan?
• What happens to funds in my escrow account?
• What happens with my FHA Insurance? 
• What happens if I have a negative escrow balance at the time?
• What happens with my tax and insurance bills?
• How do I place a hold on my tax payment?
• What is the turnaround time once I've requested a Payoff Statement?